Hanging On By Fingertips FZE – Shipping Policy
1. Delivery Coverage
We provide reliable domestic shipping across all Emirates in the UAE and international shipping to a wide range of global destinations, including GCC countries (Saudi Arabia, Oman, Kuwait, Bahrain) and worldwide.
2. Shipping Rates & Dynamic Calculation
To ensure you receive the most accurate pricing, shipping rates are calculated dynamically at checkout.
- Factors: Rates are based on the destination, total weight, and dimensions of your order.
- Domestic (UAE): Choice of Standard or Express delivery.
- International: Calculated using real-time market rates from our carriers.
- Customs & Duties: International shipments may be subject to local import duties, taxes, or fuel surcharges. These fees are the responsibility of the recipient.
3. Payment Policy
We operate a strict no Cash on Delivery (COD) policy. To ensure the fastest fulfillment and secure handling of your 3D-printed items, all orders must be paid in full via our secure online gateway before they are processed for dispatch.
4. Delivery Timelines
- Domestic (UAE): * Standard: Next-day delivery for most areas.
- Express: Same-day delivery may be available in Dubai, Sharjah, and Abu Dhabi for orders placed before the daily cut-off.
- International: Express shipping typically takes 3–7 business days, depending on the destination and customs clearance.
5. Logistics Partners & Tracking
We partner with Aramex and Emirates Post to provide reliable global reach.
- Once your order is dispatched, you will receive an automated email with a tracking number.
- You can monitor your shipment’s progress directly through the carrier’s portal.
6. Important Terms & Conditions
Shipment Protection: Optional insurance is available at checkout for high-value orders to cover potential loss or damage during transit.
Delivery Attempts: Our partners will make up to three (3) attempts to deliver. Please ensure someone is available to receive the package.
Unclaimed Shipments: Packages left uncollected for an extended period (per carrier policy) may be returned or disposed of. Reshipping fees will apply to returned items.
